mobaTerms of Use

When you access moba, you agree to our terms of use governing account creation, deposits, withdrawals, gaming activity, and dispute resolution. We set these terms to protect both your account and our platform's integrity. This document outlines what we require from you, what we commit to, and how we handle conflicts.

Our terms apply to all users accessing moba from supported jurisdictions. We operate live-dealer tables, sportsbook markets, slot games, and esports offerings across Indonesia via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer. By using moba, you acknowledge that you've read and accepted these conditions.

We update our terms periodically to reflect operational changes, regulatory requirements, or security enhancements. We notify users of material changes via email; continued use after notification constitutes acceptance of the updated terms.

Account Opening and User Obligations

To create a moba account, you must be of legal age in your jurisdiction — typically 18 or older. We require your email, phone number, full name, date of birth, and government-issued ID during registration. This information is used for account verification, payment processing, and compliance with anti-money-laundering (AML) regulations.

You are responsible for keeping your login credentials confidential. Do not share your password, recovery codes, or two-factor authentication (2FA) methods with anyone. If you suspect unauthorized access, contact us immediately via live chat or email so we can freeze your account and investigate.

You agree not to create multiple accounts, use false information, or attempt to manipulate our systems. Violation of these rules may result in account suspension or permanent closure. We reserve the right to restrict access from certain countries or IP addresses if we determine such access violates local law or our policies.

Our services are available only where local law permits

Users are responsible for verifying that access and use of moba comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

Deposits and Payment Methods on moba

We accept deposits via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and transfers from mobile banking, local payment, online payment, and e-wallet. No deposit fees are charged by moba; however, your bank or payment provider may impose their own fees. Deposits are processed to your moba account balance immediately upon successful payment confirmation.

We do not offer credit or loans. Funds you deposit on moba are your responsibility, and we do not reverse deposits except in cases of technical error (which we investigate before processing any reversal).

Minors and users in jurisdictions where moba services are prohibited may not deposit or maintain account balances. We reserve the right to decline, suspend, or reverse deposits that we reasonably believe violate local law or our policies.

Withdrawals and Payout Processes

Withdrawals from moba are processed to the same payment method you used to deposit. We require account verification (KYC) before your first withdrawal; this involves submitting government-issued ID and proof of address. Verification typically takes a few hours.

Once approved, withdrawal requests are processed within one business day for mobile banking and mobile wallets; bank transfers may take 1–2 business days depending on your bank's processing window. We do not charge withdrawal fees, though your payment provider may.

We reserve the right to delay or investigate any withdrawal that appears unusual — for example, a withdrawal significantly larger than typical play patterns, or one that triggers our fraud-detection systems. Such investigations protect your account and comply with local regulations.

1

Request withdrawalYour action

Log in, navigate to Cashier, select Withdraw, choose your payment method, and confirm.
2

Verification checkmoba action

We verify your request against your account history and KYC documents.
3

Transfer processedPayment final

Funds are transferred to your payment method. Timing depends on your bank.

Gaming Activity and Fair Play

All games on moba — including live-dealer tables, slots, sportsbook markets, and esports — operate fairly. Live dealers are professionally trained and supervised. Slot games use certified random-number generators (RNG). Sportsbook odds are calculated by our risk management team and align with market standards.

We monitor for irregular betting patterns, collusion between accounts, and other forms of fraud. If we detect such activity, we reserve the right to suspend or close the involved accounts and forfeit any associated balance.

You acknowledge that all gaming involves risk. We do not guarantee profit or promise specific outcomes. Gaming should be viewed as entertainment with an inherent house edge.

Note: We do not offer account preferences, account controls programs, or time-based play restrictions. Users are responsible for managing their own play.

Account Security and Data Protection

We encrypt all data in transit using SSL/TLS protocols. Passwords are stored using industry-standard hashing algorithms, never in plain text. We use two-factor authentication (2FA) to protect against unauthorized access and strongly recommend you enable it immediately after account creation.

Your KYC documents (ID, proof of address) are stored securely and accessed only for verification purposes. We never share your personal data with third parties except as required by law or to process your transactions.

We maintain logs of all account activity — logins, deposits, withdrawals, gaming transactions — so you can audit your account history at any time. If you suspect a security breach, contact us immediately.

Jurisdiction and Dispute Resolution

Our terms are governed by the laws of the jurisdiction where moba is registered. Any disputes arising from your use of moba should first be addressed through our support channels — live chat, email, or in-app messaging. We commit to investigating all complaints and responding within three business days.

If informal resolution fails, disputes may proceed to formal mediation or arbitration as permitted by applicable law. We do not accept liability for indirect or consequential damages arising from your use of moba.

Your use of moba constitutes your agreement to these terms. If you do not accept them, do not create an account or deposit funds. Should you have questions about our terms, contact our support team.

Changes to Our Terms

We reserve the right to update these terms at any time. We notify users of material changes via email at least 30 days before they take effect. Continued use of moba after notification constitutes acceptance of the updated terms. If you do not accept the changes, you should close your account and request a full withdrawal of your balance.

Non-material updates — such as corrections to payment method names or clarifications of existing policies — may be implemented immediately and posted on this page without individual email notification.

Termination and Account Closure

We may suspend or close any moba account if we reasonably believe it violates these terms, operates in a prohibited jurisdiction, or engages in fraud. You can request account closure at any time by contacting our support team. Upon closure, your account balance will be returned via your registered payment method, subject to any pending investigations.

Our commitment to you is straightforward: we operate moba transparently, protect your data carefully, and handle disputes professionally. Thank you for choosing moba for your gaming and sportsbook activity.